Refund Policy

This Refund Policy defines eligibility, procedures, timelines, and terms for returns, exchanges, and refunds for all products purchased on our website. We designed this policy to be fair, transparent, and customer-focused. All refunds are processed in United States Dollars (USD) to the original payment method. By purchasing from our site, you agree to all terms in this policy.

1. 60-Day Return Eligibility

We offer a 60-day return window starting from the date of confirmed delivery. To qualify for return and refund, items must: be returned within 60 days; be unused, unworn, unwashed, and free of stains, damage, or odors; include original tags, packaging, and components; and not be classified as non-returnable. We accept returns for any reason, including fit, style, color, comfort, or personal preference. The extended period allows you to test products in real conditions with confidence.

2. Non-Returnable Items

For hygiene, safety, and product integrity, certain items are non-returnable, including personalized or custom-made products, opened hygiene-related accessories, face coverings, underwear, swimwear, final-sale items marked at checkout, and items damaged by customer misuse or improper care. We clearly label non-returnable items on product pages and during checkout to avoid confusion.

3. Return Process

To start a return, contact our customer service team through the Contact page to request approval and detailed return instructions, including the return address. You must provide your order number, name, contact information, and reason for return. We do not accept unauthorized returns, which may be delayed or returned to sender. Once approved, pack the item securely with original packaging and tags. Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, wrong, or missing items), in which case we cover all return costs.

4. Inspection & Approval

Once we receive your return, our team inspects the item within 1 to 3 business days to verify eligibility. We document condition with internal records and photos. If the item meets all return conditions, we approve the refund. If the item is ineligible—used, damaged, missing tags, or late—we notify you promptly and offer to return the item to you or dispose of it, with no refund issued.

5. Refund Timeline & Method

Approved refunds are processed within 5 to 10 business days of inspection approval. Refunds go exclusively to the original payment method. We do not provide cash refunds, store credit, or alternative transfers unless required by law. The refund amount includes the full purchase price paid at checkout, including applicable discounts. We do not charge restocking fees or deduct processing costs from approved refunds. Shipping costs for outgoing orders are non-refundable for voluntary returns, but we fully refund shipping and return costs if the return is due to our error.

6. Exchanges

We offer exchanges for different sizes, colors, or styles subject to availability. To request an exchange, contact us through the Contact page. If the item is available, we will provide return instructions and ship the new item once the return is approved and received. Exchange shipments qualify for free global shipping. Price differences are adjusted in USD. If the desired item is unavailable, we will issue a full refund.

7. Damaged, Defective or Incorrect Items

We take full responsibility for items that arrive damaged, defective, incorrect, or missing. Contact us through the Contact page promptly with photos or details of the issue. We will approve a free return, cover all shipping costs, and send a replacement or process a full refund including all fees, at your choice. We prioritize these cases to resolve issues quickly and fairly.

8. Fair Use & Policy Abuse

This policy is intended for legitimate consumer use. We reserve the right to refuse returns or refunds in cases of suspected abuse, including repeated returns of used items, intentional misuse of the 60-day window, or attempts to return non-returnable goods. We enforce this rule fairly and without discrimination to protect our business and maintain fairness for all customers.

9. Policy Modifications

We may update this Refund Policy periodically. Changes are posted on our website and apply to future orders. Customers are encouraged to review this policy regularly. All inquiries regarding this policy may be sent through our Contact page.

This Refund Policy works alongside our Shipping Policy, Customer Service Policy, Terms Of Purchase, and Terms Of Use to create a complete customer protection framework. Our 60-day return window, 5–10 day refund processing, and clear eligibility reflect our dedication to customer satisfaction.